Route To Work Queue Pega

You can also use business logic routing when you want to route work based on certain conditions. Create a case and test it.

Assignments Worklist Vs Workbasket In Pega Pega Knowledge Sharing

Please go through the below link to know more about the scenario.

Route to work queue pega. A worklist is a list of all assignments, in order of importance of a specific user i.e, if you want to transfer work from one operator to another operator we will use worklist. Work list contains list of assignment or tasks or work items. For usage information, see configuring a work queue for robotic automation.

When you add the privilege, select the actions to allow if the user has the privilege. In previous releases, the default type was robotic. In our scenario, routing to manager for taking the appropriate action can be achieved by routing to manager work party [pega recommends routing with work party, the reason being is when an assignment with default routing option “ tocurrentoperator ” is performed from.

Routing to work queue or work basket. A home loan company has home appraisal offices in various regions. If we route the assignment to the current user, in this scenario the case will no longer be found in the work queue, but in that user's work list.

You can also assign the case to work basket here. The work item will get resolved after bill payment. Create a work queue so that work can be categorized prior to being assigned.

To route the assignment to a team or work queue, in the assignment type list, select work queue. Thanks in advance, grant t. For example, you route an assignment to the payroll department work group because anyone in the group can create and send payment to the employee.

Queue processor and job scheduler in pega. On the create work queue tab, in the short description field, describe the purpose of the work queue. A) interval from when assignment is ready.

Create a new work group for processing payroll setup cases. Override the default work queue (payrollreviewwb) used in the complete enrollment process of the payroll setup case type in the pegahr application. Work list is also called as operator.

For detailed information about how routing works in pega customer service, see route requests based on csr occupancy and skills. To route to a workbasket, change the route to field in the properties panel to workbasket. Routing requests based on csr occupancy and skills when a new conversation request enters a queue, the queue processor calls the routing api, which routes the request to a qualified customer service representative (csr).

To route to a workbasket, select a name from the list. To use an existing activity, in the router field, press the down arrow key, and then select the router activity. In the maximum queue length field, enter an integer that defines the maximum number of tasks that a queue can contain.

Pega routes assignments to the default@pega.com work queue when no other more specific or local work queue can be found. Click on default team for allst. Executing tasks in the background allows for.

In the type list, select robotic. Let’s create a new process for stage 2 manually. Work queue is also called a.

For example, in insurance underwriting,. Create a work queue that distributes assignments to a virtual machine. Assignment routing can happen based on the configured work party detail.

Route the assignment to the user’s manager. For continuous and efficient workload management and routing, define skills, work groups, and work queues for operators. What is background processing in pega?

Reason for this is that if the user cancels (or abandons) from the duplicate check assignment, we want the case to remain in the work queue from which it was retrieved. Route to a workbasket name. Let me take the loan request scenario, which i used in my previous post.

After upgrading to pega platform 8.5 and later, you cannot save case types in which you configure the queue for robot smart shape to route new assignments to the failed robotic assignments work queue. In this post we will see in detail about get next work functionality. Imagine i am an employee working for a bank.

Click on that to open. Now, with pega customer service 8.2, you can reduce the average handling time (aht) and improve first contact resolution (fcr) rates by ensuring that. Create a copy of the complete enrollment process.

As a result, an operator can receive work based on skill set and team membership. Route the assignment to the user. Route the assignment to the user’s work group.

Use a privilege or when condition to control access to an attachment category. Route the assignment to the user’s work queue. The bank uses pega application to service the customer.

You route to a work queue if anyone in the group can complete the assignment. Now, the task is available in work basket. Each office has a work queue.

For reporting purposes and advanced routing use cases, configure the reporting structure. In the header of dev studio, click create organization work queue. On the work queue tab, in the general section, specify a work queue type:

Create a new work queue for routing assignments to review payroll setup cases. Before the case gets opened. In pega we have 2 types of routing concepts as, 1.work list ( operator ) 2.work basket ( work queue ) 1.work list:

For the postpaid bill scenario, i set the goal date as 1 day next to work item creation. Specify the router activity that sets the assignto parameter to the name of a worklist or a work queue: Login with manger or any other operator.

All you have to create is a new flow rule.

Routing An Assignment Pega